Chatter Quick-Reply Templates

Chatter Quick-Reply Templates

Stop retyping the same 20 chatter replies — answer in one click

Your support agents, sales reps, and recruiters type the same 15 to 20 messages hundreds of times a week. They copy from sticky notes, dig through old emails, or paste the wrong reply into the wrong thread. A billing apology lands in a shipping complaint. The customer sees it. So does the manager.

Chatter Quick-Reply Templates puts a searchable, one-click snippet library inside every Odoo chatter — on helpdesk tickets, sales orders, job applications, purchase orders, or any other record. Find a template in two seconds, edit it if the situation needs a personal touch, then post. No tab-switching, no Notepad files, no clipboard mistakes.

Teams report saving 40 or more minutes a day on routine correspondence once templates replace free-typing. Templates are grouped by category, so a sales rep finds 'Follow-up after demo' in the same spot a recruiter finds 'Interview confirmation.' You can load your 20 most common replies in under five minutes after install.

Admins decide who can create or edit shared templates. Standard users pick and send — they cannot accidentally reword the message your team spent time agreeing on. Consistent messaging across every department, with no style guide nobody reads.

Details

• Odoo versions: 16, 17, 18, 19
• Dependencies: base, mail
• License: LGPL-3
• Technical name: chatter_quick_reply_templates
• Quality score: 90.4/100
• Odoo App Store: view listing
• Source: GitHub